Cancellation Policy

Some items in our store may be offered as subscriptions, preorders, or try-before-you-buy purchases. This policy explains how to change or cancel these purchases and how to request cancellation of a standard order.

Standard Orders

If you change your mind after placing an order, please contact us within 2 hours of placing it to request cancellation. After this 2-hour window, we may have started processing your order and cannot guarantee that we can stop it before shipment.

If your order has already shipped, please refer to our return policy for instructions on requesting a return. This 2-hour window does not limit any statutory right of withdrawal that applies to your purchase.

Subscriptions

When you purchase a subscription, you receive recurring deliveries based on the subscription length and delivery frequency you choose.

Your payment details are stored securely, and you are charged for each delivery unless you choose to pay in advance. Some subscriptions renew automatically at the end of the subscription period. If you do not want to renew, you can cancel your subscription.

You can cancel or change your subscription at any time. Your order confirmation emails contain links to your order, where you can manage your subscription.

For more information about returns and refunds, see our return policy.

Preorders

When you place a preorder, you purchase a product that is out of stock or will be available soon but is not yet in stock. At checkout, we may charge you nothing or only a partial amount. We then save your payment method and charge the full or remaining amount at a later date after fulfillment.

You can cancel a partially paid preorder that has not yet been fulfilled. If the order has already been fulfilled, please refer to our return policy for information about refunds and returns.